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4 Most Common Tenant Complaints and How to Handle Them

tenant complaints, handling complaints, renters

What are the most common tenant complaints that landlords have to face? It is well-known among landlords that managing rental properties do bring several challenges. Among these challenges is having to face common tenant problems. 

It’s important for landlords to understand the most common tenant complaints and how to address them appropriately. Happy renters equate to a higher retention ratio, which in turn, equates to maximizing your rental income. To maintain a positive relationship with their renters, landlords should prioritize learning how to address them and be aware of the best practices in doing so.

In this informative post, we will be exploring some of the most common tenant complaints and how you can handle them like a pro. 

  • Property conditions

The condition of your rental property is one of the most important factors in determining tenant satisfaction. Here are some of the most common tenant complaints about property conditions and how to handle them:

  • Dirty or unkempt common areas

    Common areas that are dirty or unkempt are a top complaint among tenants. Be sure to have these areas cleaned regularly.

  • Maintenance issues

    From broken appliances to leaky faucets, maintenance issues are another common complaint. If the issue is a safety concern, such as a faulty electrical outlet or a gas leak, it is important to fix it as soon as possible. Respond to these promptly and keep tenants informed of the status of repairs.

  • Noise complaints

    Noise complaints are a pretty common issue. However, if your tenant complains about noise, it is important that you take the complaint seriously and address it promptly. First, try to determine the source of the noise. If it is coming from another tenant, you may need to have a conversation with them about keeping the noise level down. If the noise comes from an external source, such as a construction site or a neighboring business, you may need to contact the appropriate authorities to address the issue.

  • Lack of storage

    If tenants complain about a lack of storage space, consider adding additional storage options. Additional shelving or cabinets are options to consider if you have a tight space. Further, installing hooks or racks on walls or in garages create additional storage space for items like bikes, sports equipment, and tools. Encourage tenants to utilize vertical storage solutions to make the most of the space.

  • Concerns about safety

Tenants may raise safety concerns. This can range from many different issues, including the condition of the property to concerns about crime in the area.

The first step to addressing this is to know about the specifics. Once you have an in-depth understanding about their concerns, you can now take steps to properly address them.

If the tenant is concerned about the condition of the property, it is important to make sure that your rental is in top condition and safe for them to reside in. If they are concerned about crime in the area, you can provide them with information on crime rates and steps that they can take in order to stay safe.

No matter what the concern is, it is important to listen to your tenants and take their concerns seriously. By doing so, you can help to ensure that they feel safe and secure in their home. Making them feel assured is a sure way to maintain good relationships with your tenants. 

  • Rent disputes

According to a recent survey, one of the most common tenant complaints is the rent itself. Tenants want their landlords to be more flexible in terms of rent payments. They also want landlords to be more understanding regarding financial hardships.

Rent disputes may be a headache to deal with, however, it is best to work out an efficient payment plan. You can offer them half their rent for a couple of months if they are struggling. You can also give them an extended grace period, or even waive late fees. Don’t forget – your goal is to keep your tenants happily renting your property. 

  • Pest related complaints

Lastly, pests are among the most frequently reported tenant complaints. The best way to handle this is to be proactive and to address them before they become a major headache. If tenants report any pest-related issues, you should take them seriously and act immediately.

As always, prevention is better than cure. It is highly suggested to prevent pests from entering your property in the first place. Be sure to seal any cracks or openings, and regularly inspect your property for signs of pests. If any infestations take place, take the proper steps to address them immediately.

If the problem is severe, you may need to hire a professional exterminator. In any case, keep your tenants informed about the progress of your efforts.

How do you effectively handle them?

Although dealing with difficult tenants is unavoidable with being a landlord, there are multiple ways to deal with tenant complaints effectively. These tips may help you save time and money. Plus, it may help you maintain good relations with your tenants in the long run. 

  • Be professional: 

The first step is always to be professional. This can be difficult when you’re dealing with a sensitive or recurring issue. However, keep in mind that you’re representing yourself and your business, and you want to maintain a good relationship with your tenants.

  • Maintain good communication:

If possible, try to resolve issues directly with your tenants. Sometimes, all it takes is a simple conversation to clear up any misunderstandings. However, if it comes to a point that the tenant may seem unreasonable, you may need to involve others in the resolution process, such as your property manager or an attorney.

  • Have a system:

When tenant issues arise, the best way to handle them is to have a system in place for tenants to file a complaint. This way, you can ensure that their issues are dealt with in a timely and efficient manner. Include information about filing a complaint or maintenance concerns in your lease agreement so that your tenants know what to do if they have a concern. 


Dealing with tenant complaints can be frustrating for any landlord or property manager. If you are a landlord looking to maximize the value of your rental property, consider hiring a property management company. This also minimizes the costs of managing your rental. With professional expertise and a commitment to customer service, a property management company can help effectively manage your rental property and build a positive landlord-tenant relationship. 

Lucky for you, Real Property Management Instant Equity is among the most reliable names in Johns Island and Mt. Pleasant. We provide the highest level of customer service to tenants and landlords, helping to build a positive landlord-tenant relationship and reducing the likelihood of problems or complaints.

So what are you waiting for? Contact Real Property Management Instant Equity now or call us at 843-898-5743  to learn more about how we can help you manage your property.


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